FREQUENTLY ASKED QUESTIONS

Discover answers to commonly asked questions about our jewellery store. Find information on our product offerings, materials used, sizing, care instructions, returns, shipping, and more. Get all the information you need to make informed decisions and have a great shopping experience with us.

Frequently Asked Questions

Where is Gillian’s Jewellery located?

We’re located in Forest Hill Chase Shopping Centre (Opposite Target), eastern suburb of Melbourne. Below is our address and Google Maps link:

Chase Shopping Centre, Shop 241A, Level 2 (Opposite Target), 270 Canterbury Rd, Forest Hill VIC 3131

What are the store hours?

Mon to Wed :	9:00am to 5:30pm
Thurs to Fri :	9:00am to 6:30pm
Sat :	9:00am to 5:00pm
Sun :	By Appointment only

What is your response time for inquiries?

We’re here to assist you! You can expect a prompt response within just one day for all your inquiries. Feel free to reach out to us anytime, and we’ll be happy to help!

What is the history of Gillian’s Jewellery?

At Gillian’s Jewellery, located in the Eastern Suburbs of Melbourne, we are proud to be boutique custom jewellery experts who are dedicated to giving your jewellery a new lease on life through our expert jewellery repair, remodelling, and custom design services. We understand that your jewellery holds precious memories that may have lost their sparkle over the years, but we are here to help bring back the shine and restore those memories to their former glory.

Since 1981, we have been mastering the fine art of curating, designing, and creating unique jewellery, constantly perfecting our craftsmanship to serve clients from all walks of life. Our team of skilled professionals is dedicated to providing personalised jewellery service at an affordable price, ensuring that every client leaves with a piece that is perfect for them.

For more information, feel free to check out our About Us page, or simply come to our Forest Hill store and have a chat with us.

What services does Gillian’s Jewellery provide?

We are an experienced jewellery who provides a good range of services include jewellery repairs, jewellery remodelling, jewellery restoration, as well as custom designed and handmade jewellery.

What types of jewellery does Gillian’s Jewellery sell?

We sell a good range of different rings, earrings, necklaces, bracelets, pendants, as well as unique vintage & antique jewellery.

What are the different types of materials used in your jewellery?

You’re in for a treat! We work with the finest materials like fine silver, sterling silver, white gold, rose gold, and a variety of yellow gold in 9k, 14k, 18k, and also pure gold in 22k and 24k. Get ready to dazzle with our stunning selection!

Do you offer any warranties or guarantees on your products?

Your satisfaction means the world to us! That’s why we offer a one-year guarantee on all our jewellery. Plus, we’ve got you covered with free inspections to ensure your pieces stay in tip-top shape. Enjoy peace of mind and the joy of wearing your stunning jewellery!

How do I determine my ring size?

Let us be your ring size gurus! We’re here to give you expert advice on determining the perfect fit. Your ring size depends on various factors, like the ring’s width, side profile, the number of rings on the same finger, and even the shape of your fingers. Trust us to guide you through finding the ideal fit for your fabulous fingers! Contact us today!

Can I get my jewellery engraved?

Absolutely! If it’s a solid piece of jewellery, then the answer is a resounding “yes”! If you’re not sure, feel free to bring it in for us to have a look and determine for you. Contact us today!

Do you offer resizing services?

Yes, we certainly do! If you need your ring resized, we’re here to make it happen for you! Our ring resizing service is designed to ensure the perfect fit, so you can keep wearing your favourite piece with comfort and confidence. Let us take care of it for you! Contact us today to make an appointment.

Can I request a custom design or remodelling?

Yes, in fact, this is one of the things we’re really passionate about. The best thing for you to do if you’re unsure about the style that you want is to make an appointment to see our jewellery expert, San, to have a chat.

Do you offer any jewellery repair services?

You bet we do! When it comes to jewellery repair, we’ve got your back! Our skilled team is here to bring your beloved pieces back to their dazzling glory. Don’t hesitate to bring them in for some tender loving care – they’ll be shining like new in no time!

Some of the common jewellery repair services we offer:

Ring Resizing
Chain Repair
Stone Setting
Polishing and Cleaning
Clasp Replacement
Prong Repair
Engraving
Soldering
Stone Replacement
Pearl Restringing
Rhodium Plating
Custom Design
Laser Welding

For more information about our list of Jewellery Repair services, feel free to visit our Jewellery Repair services page, or contact us today.

What is your return policy?

We totally understand that sometimes preferences may change! While we can’t accept returns for changes of mind, don’t worry, we’ve got you covered with our exchange policy. You have a 14-day window to exchange your purchase for something you’ll absolutely adore! Feel free to explore and find the perfect match!

Do you offer gift cards?

Yes we certainly do, you’ll be able to get a gift card from our Forest Hill store.